Innovation starts with questions. Here you can find answers.
BMW ConnectedDrive has so many new things in store. Anyone who is interested in knowing what the future holds, usually has plenty of questions. Here you can find the answers.
Note: Some of the services and functions described below may not be available for your vehicle. For further information, please contact BMW ConnectedDrive Customer Support.
Back to {{ currentBackButtonText }}BMW ConnectedDrive in your car
In the event you accidentally trigger the emergency call in the vehicle, you will be connected to a BMW Assist Call Center agent. For safety reasons, you will be unable to terminate the call. Once the agent is on the line, inform him/her that you accidentally triggered the SOS button. If you do not respond to the agent's questions, he/she will assume that there is an emergency situation and will inform the nearest emergency services unit of an accident.
Yes, BMW recommends that all owners place a manual test emergency call. If you place a test emergency call you will be connected to a BMW Assist Call Center agent. For safety reasons, you will be unable to terminate the call. Once the agent is on the line, inform him/her that you are performing a test call. If you do not respond to the agent's questions, he/she will assume that there is an emergency situation and will inform the nearest emergency services unit of an accident.
On suitably equipped BMW's, a BMW Assist Concierge can take your call around the clock 365 days a year. The Concierge Services feature is exclusively available for use in the car or by calling BMW Assist, toll-free, at 1-888-333-6118. To initiate a concierge call from within the vehicle, one of the following procedures may be used: For vehicles equipped with iDrive 6.0 or earlier: From the main menu, select "ConnectedDrive" or "BMW Assist" (depending on your vehicle) and then select "Concierge". For iDrive 7.0 vehicles, select "Apps" followed by "BMW Assist" and then "Concierge Services". You will then be connected to a BMW Assist Concierge who will be glad to assist you with tasks such as searching for points of interest, recommending hotels or restaurants or providing turn-by-turn directions to a destination. Please visit www.bmwusa.com/ConnectedDrive for service availability information.
If you have recently purchased additional services or are instructed to do so by BMW, it is recommended to perform an Update Services in your vehicle to refresh the connection.
Depending on your vehicle's Model Year and Make, navigate to "BMW Assist", "ConnectedDrive" or "Apps" using your iDrive controller.
Under BMW Assist or ConnectedDrive:
- Open "Options" (physical button surrounding your iDrive controller).
- Click on "Update BMW Assist".
Under Apps:
- Click on "All Apps".
- Open "Options" (physical button surrounding your iDrive controller).
- Click on "Update apps and services".
Once the update completes, we then recommend shutting the vehicle off and allowing a few minutes before restarting the vehicle to check the connection.
If the "Connection not possible" message repeatedly appears in your vehicle when you try to execute various BMW ConnectedDrive services, please contact your BMW center.
BMW ConnectedDrive on my smartphone
Make sure the "Activate Remote Services" is checked on the BMW ConnectedDrive portal;
Refer to www.bmwusa.com/connecteddrive for more specific information about requirements for using the My BMW app.
This app is available free of charge via iTunes and Google Play. Please see question above "What is required to use the My BMW app?" for general requirements to use the apps. Please note these apps use the data connection of your mobile device, therefore, you may incur additional data charges from your mobile device carrier.
Please visit BMW ConnectedDrive portal to ensure that your Remote Services have been enabled for your BMW. If the error message persists please contact BMW Assist at 1-888-333-6118.
BMW Apps integrates innovative "apps" for your smartphone (Apple iOS or Android) into your vehicle. Many functions have been designed solely for use in connection with your vehicle. Some functions can also be used directly on your smartphone without a connection to the vehicle. For more information, please visit www.bmwusa.com/connecteddrive.
Please refer to www.bmwusa.com/bluetooth to view compatible mobile devices.
BMW CarData
BMW CarData enables you to regularly review which telematics data of your vehicle, such as the battery voltage or the date for brake fluid change, are stored and transmitted and at what time by BMW to third parties with your permission. BMW CarData makes it easy to permit third party access to your BMW telematics data or to remove permission, giving you the ability to control your telematics data.
With BMW CarData, customers always have an overview of the telematics data that their vehicle sends to BMW as part of BMW ConnectedDrive services and that is stored there. Customers can request a BMW CarData report at any time so they know what telematics data BMW has currently stored for their vehicle. BMW CarData provides third parties with the option of offering customers customized, personalized services based on their telematics data. Customers can benefit, for instance, from, an insurance policy with premiums based on your actual mileage. You will find further information on the BMW ConnectedDrive customer portal https://www.bmwusa.com/MyBMWConnectedDrive.com. Upon logging in to the portal, select "My account > BMW CarData".
BMW CarData is available for all telematics-enabled BMW vehicles that are linked to an active BMW ConnectedDrive Account and that have a built-in and activated SIM card. Once your vehicle is connected to your BMW ConnectedDrive account, telematics data that is transferred to and stored on a BMW server is accessible through BMW CarData.
With BMW CarData, customers always have an overview of the telematics data that their vehicle sends to BMW as part of BMW ConnectedDrive services and that is stored there. Customers can request a BMW CarData report at any time so they know what telematics data BMW has currently stored for their vehicle. Third parties can access selected telematics data in order to offer you personalized services - provided that you explicitly direct BMW to release this data to this third party. You alone decide to whom you entrust your data. The telematics data will not be forwarded to any third parties other than those to which you have directed BMW to send data.
BMW CarData is available for all telematics-enabled BMW vehicles that are linked to an active BMW ConnectedDrive Account and that have a built-in and activated SIM card.
Unfortunately not, as BMW CarData is a service based on BMW ConnectedDrive. Using BMW CarData requires an active BMW ConnectedDrive contract. You do not need to add any additional BMW ConnectedDrive services to be able to use BMW CarData.
A telematics-compatible BMW vehicle sends specific telematics data to BMW within a valid BMW ConnectedDrive account, subject to service use and availability. This data will be stored on a BMW server. BMW CarData offers BMW customers the option of seeing their currently stored data at any time. Third parties in turn can access specific telematics data with the customer's permission in order to develop and offer personalized services that previously were not available - provided that the customer has explicitly released this data for this third party. So the customer alone decides to whom to entrust their data. If you deactivate the mobile network connection for your vehicle, your subscribed services will no longer be available. Additionally, BMW Assist eCall will no longer be available (i.e., both Manual Emergency Call and Automatic Collision Notification).
When selling your vehicle, we recommend that you perform the "BMW CarData Reset" function on the CarData home page within the BMW ConnectedDrive customer portal. Once logged in to the BMW ConnectedDrive portal, the BMW CarData home page is accessed via "My account > BMW CarData". From the home page of BMW CarData, scroll down to the bottom of page and select the function "Reset BMW CarData". Then, follow the prompts to reset BMW CarData. Please note: The reset might have consequences for your contractual relationship with the third party to which you have granted access to your telematics data. If you have questions, please contact the third party or parties before starting the reset.
A telematics-compatible BMW vehicle sends specific telematics data to BMW within a valid BMW ConnectedDrive account, subject to service use and availability. This data will be stored on a BMW server. BMW CarData offers BMW customers the option of seeing their currently stored data at any time. Third parties in turn can access selected telematics data in order to offer you personalized services - provided that you explicitly direct BMW to release this data to this third party.
To find out about a specific third party request for BMW CarData for your vehicle, utilize the "Manage access permissions" function on the BMW CarData home page within the BMW ConnectedDrive customer portal. Once logged in to the BMW ConnectedDrive portal, the BMW CarData home page is accessed via "My account > BMW CarData". From the home page of BMW CarData, select the function "Manage access permissions". On the "Manage access permissions" page, click on the name of the "Data package" that is relevant to the data access request you received. Then, you can view details about the BMW CarData access requested by the third party and how they want to use your CarData elements. If you have any questions, consult the third party directly.
Store
The BMW ConnectedDrive Store allows you to add new ConnectedDrive services to your BMW and renew existing subscriptions.
The BMW ConnectedDrive Store can be accessed by visiting http://www.bmwusa.com/MyBMWConnectedDrive, logging in using your ConnectedDrive username and password, and then clicking on "Store". For some BMW models, it is also available from the iDrive of your BMW under the BMW ConnectedDrive menu.
In order to request a refund on a purchase from the BMW ConnectedDrive Store, please contact BMW Assist at 888-333-6118 or customercare@bmwassist.com.
Map Update - Automatic Map Update
Currently, Automatic Map Update for one Region is included for free. For information on how to update the complete Navigation Map, visit your local BMW center.
You will see Automatic Map Update under "Subscribed services" in the ConnectedDrive Store.
The time varies depending on your BMW's data connection and signal strength and the amount of new information included in the newest map update.
Up to 4 times per year (quarterly).
This service is automatically activated for you. The Map Updates will also be sent automatically.
Currently, it is only possible to receive Automatic Map Updates for one region.
Of course, the Navigation System remains fully functional during a Map Update.
Yes, the update process can be interrupted and continued from the previous state at any time.